RenewExpress™ Terms of Service
RenewExpress™ Service Agreement
By using the RenewExpress™ service, you are agreeing to abide by this service agreement between you and Grant Street Group, the provider of RenewExpress.
Scope of Service
You may use RenewExpress to renew motor vehicle registrations. You agree that you will use this service only to renew registrations in your name, or with authorization of the registered owner. You agree that you will not use this service to search for registrations for which you are neither the registered owner nor authorized by the registered owner.
If you wish to file a change of address, to request custom license plates, to renew your driver's license, or perform other actions outside this scope of service, you must either use the DHSMV's web site or visit a Bay County Tax Collector's office.
MasterCard®, Visa®, Discover®, and American Express® are all accepted forms of payment. Electronic checks (e-checks) are also accepted.
The convenience fee is $2.95 for each renewal paid by credit or debit card. There is no convenience fee for renewals paid by e-check. Convenience fees will be clearly displayed in your shopping cart before you check out. You will have the option to continue or cancel the transaction at that time. The Tax Collector's Office does not receive any part of the convenience fee.
Use of Email Address
As part of the RenewExpress service, we will email a confirmation of the transaction payment using the email address you provided. Grant Street Group is not responsible for invalid email addresses entered by users. Your email address will not be sold, disclosed to third parties, or used to send unsolicited commercial email (spam). You may receive future emails specifically pertaining to your motor vehicle registration(s).
Web Accessibility Policy
Grant Street Group uses the
Section 508 standards
WCAG 2.1, Level AA
as guidelines for pages within our Website to make content more accessible to all
users including those who may have visual, auditory or other disabilities.
We welcome your feedback on the accessibility of the Website or any accessibility
barriers you encounter:
Email: email@example.com Limitations of this Policy Individuals with (or without) disabilities access the Internet with widely varying capabilities, software, and hardware. While this policy provides a standard for individuals with disabilities to access web-based information, due to known limitations of existing technology it cannot anticipate every accessibility need. Other circumstances independent of technology may also limit accessibility of the Website. Creating accessible formats for some documentation and graphical renderings maintained by Grant Street Group may be technologically unfeasible, impractical, or beyond the reasonable capabilities of Grant Street Group's operations. Consequently, some existing content may not be in compliance, and some content may meet only the minimum required compliance standards. We will endeavor to resolve any issues brought to our attention and maintain acceptable compliance levels. However, this may not include third-party software, widgets, Add-ins, APIs, or similar tools which Grant Street Group does not maintain or control.