RenewExpress™ Help

Overview

You can only use RenewExpress to process the online renewal for your vehicle or vessel registration(s). For questions about your registration such as vehicle details, title name, registration fees, or why you can't renew online, please contact the DHSMV.

If you completed your registration but used an incorrect address or haven't received your tags, please visit the Lake County Tax Collector's website for instructions on requesting a replacement.

If you are having problems using this website, or have a question about making your payment, please contact Grant Street Group's software support team at renewexpress-support@grantstreet.com or call us at 1-866-419-2488.

For answers to specific questions please use the Help Topics and Questions below.

Send feedback to renewexpress-support@grantstreet.com about using this site.


Help Topics & Questions

Searching for Registrations & Renewing

My Renewal Information

Checkout and Payment

What Happens After Renewing Online?

Tags Not Received - Renewal Errors


Searching for Registrations

You can search by either:

OR

Do not enter all three fields, or any other combination of the data.

If you can't find your registration, and you have double checked that you entered everything correctly, it may not currently be renewable through RenewExpress and you should try the DHSMV's website.

Multiple Registrations

After you have finished adding renewals to your cart click Continue to checkout and pay.

12 or 24 Month Renewals

Some vehicles can be renewed for either 12 or 24 months. You can change the number of months to renew using the Months drop-down list.

Registered in a Different County?

This site can only be used for vehicles registered in Lake County. If your vehicle is registered in a different Florida county, please click here to find that county's site.

How to Verify Your Address

To view your mailing address, enter your PIN or license plate and date of birth to search for your vehicle, then click "View Mailing Address."

The Details On My Renewal Are Incorrect

If you need to make any changes to the information on your renewal you have to contact the DHSMV. Please note, however, that the information we show on the website is from data that the DHSMV initially sends us three months before the expiration date. The data for each renewal will only be updated twice more, with information from the subsequent two monthly files we receive, so any recent changes may not be reflected on the site.

I've Already Renewed but the Website Still Shows My Renewal as Due

The information we show on the website is from data that the DHSMV initially sends us three months before the expiration date. The data for each renewal will only be updated twice more, with information from the subsequent two monthly files we receive, so any recent changes may not be reflected on the site. If you completed and paid for your renewal by some other method and already received it, you do not need to do anything else. If you attempt to renew it again, it will be rejected by the DHSMV within one business day, you will receive an email notification, and your card will be refunded.

Why Can't I Renew Online?

The DHSMV sends the data that we use on the website and the County uses to send your renewal notice. In some cases the DHSMV may have marked your registrations as not renewable online. There are several reasons that they mark it as not renewable online but one of the most common is when proof of insurance is required. If your registration is not renewable online you will have to go to the Lake County Tax Collector's office to complete your renewal. If you need to find out more about why you cannot complete your renewal online you must contact the DHSMV. We do not have any more information than what is displayed on the website when you search for your renewal. If your vehicle is registered in a different Florida county, click here to find that county's site for online payment options.

Payment Options

You can pay online using credit or debit cards (MasterCard, Visa, Discover, and American Express) or eChecks.

Credit or debit cards will initially be validated with a $1 authorization and then fully processed within one business day.

Payment Fees

The Convenience Fee is $2.95 for each renewal paid by credit or debit card. These fees will be displayed before you check out, when you will have the option to continue or cancel the transaction. The Lake County Tax Collector does not receive any part of the Convenience Fee. There is no fee for payments made by eCheck.

Problems Checking Out?

You may not have filled out all of the required fields correctly, or there may be a problem with your browser. Scroll to the top of the page to look for an error message. If you do not see one you can try using a different browser or reloading the page.

Can I Cancel My Payment or Cancel the Renewal?

Your transaction CANNOT be cancelled after you have checked out. Please verify all of your information, including the vehicle(s) being renewed, before checking out.

When & How Will I Get My Renewal?

Registration renewals will be sent to the DHSMV for processing within one business day. All successful registration renewals will be sent by first-class mail within 2-3 business days. If you do not receive your tag(s) within that timeframe, or you need a replacement, you must visit the Lake County Tax Collector's website for information on what to do.

Renewal Not Received or Address Was Incorrect

You should first check your email to make sure that you received an email from us confirming that your registration was successful or letting you know why it was rejected. If you didn't receive an email it is possible that you didn't do the renewal online properly and you should email renewexpress-support@grantstreet.com to confirm that your renewal was completed. Include the county your vehicle/vessel is registered in, the license plate or PIN, and the date you attempted to do the renewal.

All successful registration renewals will be sent by first-class mail within 2-3 business days. If you do not receive your tag(s) within that timeframe, or you need a replacement, you can visit the Lake Tax Collector's website for information on what to do. If you completed your online renewal but used the wrong address you can find information on how to apply for a replacement on the Lake Tax Collector's website.

Rejected Renewal Requests

Within one business day, we batch up all completed renewal requests and send them to the DHMSV for processing. The DHSMV will either accept or reject the renewal request, at which point your payment method will be charged the full amount of the renewal. You will receive a confirmation email when your payment has been processed. If your renewal is rejected, you will receive an email notice and your payment method will not be charged or will be refunded for the amount of the renewal that was rejected. The refund may take a few days to show up on your statement.